A phone assistant that answers for your small business
A phone assistant answers your phone when nobody can. It picks up on the first ring at any hour, asks the questions a receptionist would ask, books the appointment straight into your calendar, and passes the call to a person when it needs one. The calls it cannot take get a text back within a minute. That is the cheaper half of this service, and usually the half that pays for it.
What problem this solves
“Half our calls come in while we are on a job, and nobody calls them back until tomorrow. By then they have booked someone else.”
A missed call is not a delayed sale. It is a sale that went to whoever answered next. Most tradespeople and clinics live with this without ever writing it down: calls come in while the team is on a job or with a patient, they go to voicemail, and by the time someone works through the list the next morning, some of those callers have already booked elsewhere.
The cost is hidden because nothing records it. No report shows the jobs you never quoted. The only number you have is what one new customer is worth, and the only number you need is how many calls came in after six.
Hiring someone does not solve it. A receptionist covers office hours, not the evening and weekend calls where a home-services or beauty business actually loses money, and one person cannot answer two lines at once during the morning rush.
Every after-hours call answered and on your calendar, instead of sitting on a voicemail nobody plays back.
Market contextPhone assistants are a fast-growing market, up roughly 39–47% a year. Assistants that answer incoming calls (reception, booking, support) already bring in more than half of the revenue of that market. Healthcare, legal and home services make up about 72% of the businesses using them.Source: Grand View Research, AI Voice Agents Market Report
What happens, step by step
- 01Call comes in
- 02The assistant answers and asks the basics
- 03Books it or passes the call to you
- 04Missed call: text back in 60s
- 05Saved in your customer list
Who this is for
Businesses where the phone is still the front door and a booked appointment is how you earn: home services, clinics and beauty and aesthetics, real estate, and professional services that take new clients by phone.
It pays off fastest when the calls outgrow the person answering them. That is typically a small business with more than one van, one chair or one agent, or a one-person business whose work makes answering impossible for hours at a time.
It is a poor fit where calls are rare and each one is a long, one-of-a-kind conversation. If your typical call runs forty minutes and no two are alike, the text-back for missed calls is the part worth doing on its own.
- Sectors
- Healthcare & aesthetics · Home services · Real estate
- Strongest fit
- United States
What it costs
| Size | Build | Monthly |
|---|---|---|
| Micro | Build$900–$1,700 | Monthly$250–$450/mo |
| Small business | Build$2,200–$4,200 | Monthly$550–$1,100/mo |
| Mid-market | Build$5,000–$9,000 | Monthly$1,200–$2,500/mo |
All prices are in US dollars. Work outside the agreed scope is $35–$60/hour. The cost of AI services is passed on at cost plus 20%, or you can use your own account with the AI provider.
See it running
An example you can try with no signup and nothing to install. It uses a made-up business and made-up data, and says so on the page. What is real is the sequence of steps and the tools it connects.
Open the demo: A phone assistant that answers every callFrequently asked questions
- Will callers know they are talking to a machine?
- Yes, and the assistant says so. We tell callers on every call. It is the honest thing to do and, increasingly, the legal one. In practice callers mind far less than owners expect, as long as the assistant is quick, books correctly, and passes the call to a person the moment it is out of its depth.
- What happens when it does not understand?
- It passes the call to a person, and it does so early. An assistant that keeps guessing is worse than none. We decide with you when it should hand over, and we keep a record of every handover, so after a few weeks you can see which kinds of calls it should learn and which it should keep passing on.
- Can it book into the calendar we already use?
- Usually, yes. Google Calendar and most appointment and field-service programs can be connected. If yours cannot, we tell you before you pay anything. It changes the scope, and sometimes it changes our advice.
- What does it cost to run, on top of the setup?
- Call minutes and the assistant itself are billed at cost plus 20%, or you open your own accounts and pay the providers directly. The monthly care plan covers watching it, alerting you to problems and making changes. We work out the monthly figure from your real call volume on our first call, rather than quoting an average.
- How long before it is live?
- A text-back for missed calls alone is usually a Starter project, one to two weeks. A full assistant that answers, books and passes calls along is a Growth or Scale project, three to eight weeks depending on how many programs it has to connect to. Either way, you see it working every Friday.
How many calls come in after six, and what is one new customer worth to you?
The numbers on this page come from public industry studies. They are not results from Amagenon clients. On the audit call we check them against your own numbers.
Find out what your process is actually costing you
A 30-minute call and a one-page report on the three automations that would help your business most. Free while we build our first case studies.